unusual voyages is a registered trademark (INPI n.º 726676) used by Desfecho Nómada – Unipessoal, Lda. (the “Agency”, “we”), NIF 519255704, a travel agency registered with Turismo de Portugal, I.P. under RNAVT n.º 13203, in accordance with Decree-Law no. 17/2018 of 8 March, as amended. Our registered (legal) address is Rua Quinta do Marquês, 40 – 4.º Esq., 3660-529 São Pedro do Sul, Portugal.
We are a fully online company and have no premises open to the public. Please contact us at ex*****@************es.com or +351 912 462 171.
We are based in Portugal and welcome travellers of every nationality. Our tours take place abroad: we do not organise tours within Portugal.
Made by people. Our group tours and Curated Journeys are designed, organised and led by people, never generated by artificial intelligence. We only use AI for automations and repetitive administrative tasks behind the scenes, as explained in section 9 of our Privacy & Cookies Policy.
These Terms apply to:
All content on unusualvoyages.com (texts, photographs, videos and design) belongs to unusual voyages or to its authors and is protected by copyright. You may not copy, distribute or use it for commercial purposes without our written permission.
We do our best to keep the information on the website accurate and up to date, but itineraries, prices and availability may change. The information that applies to your booking is the one in your tour programme and booking confirmation. We cannot guarantee that the website will always be available or free of errors.
Links to other websites are provided for convenience only. We are not responsible for their content or their privacy practices.
Sending us a message or a booking request through our website does not create a contract or any obligation for either party. A booking only exists once we confirm it in writing (see section 8).
If you subscribe to our newsletter, you can unsubscribe at any time using the link at the bottom of every email.
The personal data you send us is processed in accordance with our Privacy & Cookies Policy.
All prices are in euros (€). We accept payment by bank transfer and through our Revolut payment link (available in the “Payments” link in our website footer and in our emails). We do not collect or store card details on our website.
For your safety, only use the payment details shown on our website or sent from an @unusualvoyages.com email address. If you receive payment instructions from any other source, please contact us before paying.
Any bank or transfer charges are paid by the person making the payment.
Group tours with fixed departures (Part B): travel insurance is mandatory. Because of the nature of our tours (remote destinations, physical activities, limited local medical facilities), every traveller must hold insurance covering at least medical expenses and repatriation for the full duration of the tour. If valid insurance details are not received before departure, you may be unable to join the tour, and the cancellation conditions in section 14 will apply.
Curated Journeys (Part C): travel insurance is not mandatory, but is recommended, covering at least medical expenses and repatriation for the full duration of the journey. If you travel without insurance, or with a policy that does not cover a particular event, any resulting medical, repatriation, cancellation or other costs are your responsibility.
For all tours and journeys, we also recommend cancellation cover. Some destinations require travel insurance as a condition of entry or for the issue of a visa; meeting any such requirement is your responsibility, and we will inform you of it wherever we are aware of it.
We recommend IATI (insurance.unusualvoyages.com) for single trips and Globelink (globelink.unusualvoyages.com) for travellers taking more than one trip a year: we have worked with them for years, we know their policies cover the regions we travel to, and we trust their support when travellers need it. You will find more information on our Travel Insurance page.
You may purchase insurance from another provider, provided the policy meets the entry requirements of the destination and is suitable for the activities included in your tour or journey.
If you buy insurance through our partner links, we may receive a small commission, at no extra cost to you. Your insurance contract is directly between you and the insurer: we are not an insurer or insurance intermediary, and claims must be made directly to the insurer.
More and more countries require travel formalities to be completed digitally: e-visas, online arrival forms with QR codes, biometric data such as fingerprints or facial scans, and digital health declarations. These requirements are set by the authorities of each country and are beyond our control.
To organise your tour, we also need to use digital tools to process your personal and travel data, always in accordance with our Privacy & Cookies Policy.
We cannot offer offline alternatives to these procedures. If you are not willing to complete the digital formalities required for a destination, or to let us process your data digitally to organise your trip, you may not be able to join the tour, and the cancellation conditions in section 14 apply.
Your travel contract is made up of: (a) the tour programme, which sets out the itinerary, what is included, the price, the minimum number of participants and any specific conditions; (b) the standard pre-contractual information form required by law, which we send you before you book; and (c) these Terms. If there is any conflict, the tour programme prevails.
The tour price already includes the €150 booking fee. The payments are:
If you book less than 60 days before departure, the full price is due on confirmation. Extras and supplements (e.g. single room) are paid together with the balance, unless the tour programme says otherwise.
If a payment is not made by its deadline, we will remind you in writing. If it is still not made within 7 days of that reminder, we may cancel your booking, and the cancellation conditions in section 14 apply.
Each tour programme states the minimum number of participants needed for the tour to run. We will tell you in writing as soon as the tour is confirmed. Please do not book flights or any other non-refundable services before we confirm the tour.
If the minimum is not reached, we may cancel the tour by informing you no later than: 30 days before departure for tours of more than 6 days; 10 days before departure for tours of 2 to 6 days. In that case, section 15 applies.
Flights: international flights to and from the tour are not included, unless the tour programme says otherwise. Some tours include domestic flights, and when they do, the programme will say so and they are part of your tour.
When flights are not included, you buy them yourself, directly from the airline or a provider of your choice. We do not sell flights and cannot guarantee their prices or availability, but we are happy to help: we can suggest suitable routes and timings and, for domestic flights, coordinate the group (for example on a call) so everyone books the same flights. Flights you buy yourself are a separate contract between you and the airline and are not part of your tour, so we are not responsible for their changes, delays or cancellations.
We recommend flexible or changeable tickets, arriving at the meeting point the day before the tour starts, and always waiting for our tour confirmation before booking.
After your booking is confirmed, the price may only be increased if the change results from: the cost of fuel or other energy sources for transport; taxes or fees charged by third parties not directly involved in the tour (such as tourist taxes or airport fees); or exchange rates relevant to the tour. We will inform you in writing, with the reason and the calculation, no later than 20 days before departure.
If the increase is more than 8% of the total price, you may choose to accept it or to cancel without any charge, with a full refund.
If those same costs go down, you are entitled to a corresponding price reduction, minus the administrative costs we actually incur.
We will do our best to accommodate changes to your booking, subject to availability. A €25 administrative fee applies to every change, such as moving to another date or another tour, being replaced by another person (see section 13) or changing your room type, plus any extra costs charged by our suppliers.
Changing to another tour once your tour is confirmed: if, by your own choice, you move from a tour that has already been confirmed (see section 10) to a different tour, this counts as a cancellation of your original booking, so the cancellation charges in section 14 apply, and the new tour is treated as a new booking, with its own booking fee and payment conditions.
You may transfer your booking to another person who meets all the conditions of the tour, by telling us in writing at least 7 days before departure. The €25 administrative fee applies, plus any additional costs the transfer causes (such as name changes on tickets or permits), which we will itemise. You and that person are jointly responsible for paying any amounts still due.
You may cancel your booking at any time, by writing to us. Because we start reserving services and preparing your tour as soon as your booking is confirmed, the following cancellation charges apply:
| When you cancel | Cancellation charge |
|---|---|
| More than 120 days before departure | €150 (the booking fee) |
| 120 to 61 days before departure | 50% of the tour price |
| 60 to 31 days before departure | 75% of the tour price |
| 30 days or less before departure | 100% of the tour price |
If the non-recoverable costs we have already paid in your name (for example flights, train tickets or permits booked for you) are higher than the charge above, the cancellation charge will correspond to those costs, which we will document for you. If we manage to resell your place, we will reduce the charge accordingly.
Instead of a refund, you may choose to convert the amounts you have paid (except the booking fee) into a voucher valid for 12 months on another unusual voyages tour.
Depending on your reason for cancelling and on your policy, you may be able to recover cancellation charges from your travel insurance. We will give you the documents you need for your claim.
Unavoidable and extraordinary circumstances: you may cancel without any charge, with a full refund, if unavoidable and extraordinary circumstances at the destination or its immediate vicinity significantly affect the tour or the transport to the destination (for example war, natural disasters, serious epidemics or official advice against travel to the destination). Personal fears or a general perception of risk, without such circumstances, do not give this right.
We may cancel a tour if the minimum number of participants is not reached (see section 10) or if unavoidable and extraordinary circumstances prevent us from running it. We will tell you without delay and always offer you an alternative first:
If you prefer, you are always entitled instead to a full refund of everything you have paid, including the booking fee, within 14 days, as required by law.
If, before departure, we need to make a significant change to the main features of the tour, we will tell you in writing and you may accept the change, choose one of the alternatives above, or cancel without charge with a full refund within 14 days. Minor changes (such as accommodation of the same standard, or a different order of visits) may be made when needed for safety or operational reasons, and we will always tell you about them.
By booking, you confirm that you: have read the tour programme and these Terms; are in suitable physical and psychological condition for the tour, as described in its programme; will respect local communities, their customs and beliefs, and the natural and cultural heritage of the places we visit; and will follow the reasonable instructions of the tour leader and local guides, which are always given in the interest of the safety and well-being of the group.
Illegal substances and weapons are strictly forbidden. Behaviour that seriously endangers or disrespects the group or local communities may lead to the termination of your participation, in which case you will not be entitled to a refund for services not used, and any additional costs (including your return travel) are your responsibility.
You are responsible for any damage you cause to accommodation, transport or equipment.
Respect for our local partners. The local guides, hosts, drivers and suppliers you meet on our tours are partners we have built relationships with over many years, often in small communities. You are of course welcome to stay in touch with them personally. However, you agree not to share their contact details with other tour operators, travel agencies or tour leaders, and not to use them to organise group trips or for any other commercial purpose, without our written consent. This protects the communities we work with and the fair way we work with them.
Use of images. Photos and videos may be taken during our journeys. We only publish images in which you can be identified if you agreed to it in the Passenger Form. You can withdraw your consent at any time by writing to ex*****@************es.com, and we will remove those images from our channels. We cannot control images shared by other travellers.
Unless the tour programme says otherwise, accommodation is in twin or double rooms. Solo travellers share a room with another traveller of the same gender, unless they pay the single supplement. Some tours include shared rooms, dormitories, tents, overnight trains or homestays; the programme will always say so.
You are responsible for having a valid passport, visas, vaccinations and any other documents required for the tour. We will give you general information about passport and visa requirements for the nationality you tell us when booking, and the expected time needed to obtain them. Requirements differ by nationality and can change at short notice, so please also check them with the relevant authorities.
Please travel light, ideally with a backpack. On some tours you will carry your own luggage over uneven terrain. We are not responsible for loss of or damage to your personal belongings, unless caused by us or our suppliers.
Our tours are led in English (British English). The minimum age to join our tours is 16, and travellers under 18 must travel with a parent or legal guardian.
We are responsible for the proper performance of all the travel services included in your tour, whether provided by us or by our suppliers, in accordance with Decree-Law no. 17/2018. If something is not provided as agreed, please tell the tour leader immediately so we can fix it on the spot. If you are in difficulty during the tour, we will give you appropriate assistance without delay.
Our liability is covered by civil liability insurance with Allianz Portugal (policy no. 208095217) and by the Travel and Tourism Guarantee Fund (FGVT), managed by Turismo de Portugal, which protects your payments if the Agency becomes insolvent.
Curated Journeys is our tailor-made travel design service. Depending on the package you choose (as described on our Curated Journeys page), we design a personalised journey for you: research, itinerary, local contacts and recommendations.
The Curated Journeys fee pays for our consultancy and design work and is due before we start.
Right of withdrawal. Under Portuguese consumer law, you may withdraw from this service within 14 days of buying it. When you send us your enquiry, you confirm that you have read these Terms. Before you pay, we send you a proposal and ask you to confirm in writing (by replying to our email) that you want us to start straight away, and that you understand that:
Your journey design is for your personal use only. The itinerary, documents and recommendations we create remain our intellectual property. You may use them for your own trip and that of your travel companions, but you may not copy, publish, share, resell or use them for any commercial purpose.
Our local partners. The local guides, hosts and suppliers we recommend are trusted contacts built over many years. Their details are shared with you only to organise your own journey. You agree not to share them with other tour operators, travel agencies or tour leaders, and not to use them for group trips, other journeys or any commercial purpose, without our written consent. Some contacts are only shared once you book the travel services for your journey through us.
If you then ask us to book the travel services for the journey we designed, they will form a separate travel contract, with its own price, payment and cancellation conditions set out in our proposal. Part B of these Terms applies to that contract, unless the proposal says otherwise.
We process your personal data in accordance with our Privacy & Cookies Policy.
If you are unhappy with any part of your tour, please tell the tour leader straight away and, if needed, send us a written complaint as soon as possible, ideally within 20 working days of the end of the tour, so we can look into it properly. You can also use the Electronic Complaints Book at www.livroreclamacoes.pt.
In case of a dispute, you may turn to a consumer alternative dispute resolution entity. These Terms are governed by Portuguese law. If you are a consumer, the courts of your place of residence have jurisdiction.
These Terms are available in English and Portuguese. In case of discrepancy, the Portuguese version prevails.
Last updated: 30 October 2026
Desfecho Nómada – Unip. Lda
whatsapp: (+351) 91 246 2171
ex*****@************es.com
NIF: 519255704
RNAVT: 13203
Made with love © Tânia Neves, 2026