PRIVACY & COOKIES

  • Phu Quoc, Vietnam

PRIVACY POLICY

unusual voyages, located at Rua Prudêncio Franco da Trindade 4, Ericeira 2655-372, Portugal, with email: admin@unusualvoyages.com and phone: +351 912462171, is committed to protecting your privacy.

This document describes how we collect, use, and disclose your personal information when you use our website.

By accessing and using our website, you acknowledge and agree to the collection, use, and disclosure of your data as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website.

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the revised version will become effective 180 days after its publication. We encourage you to review this page periodically to stay informed about how we are protecting your information.

USE OF WEBSITE

All content on this website, including copyright, trademarks, and other intellectual property rights, belongs to unusual voyages and is protected by law. You may not copy, alter, distribute, or use the content for commercial purposes without our explicit authorisation. While we strive to ensure the smooth operation of our website, unusual voyages accepts no liability for interruptions, errors, or any damage resulting from its use.

We reserve the right to update or remove content from the website without prior notice. Your continued use of the website after any changes will be considered your acceptance of those changes.

LINKS TO THIRD-PARTIES

Our website may contain links to third-party websites. When you follow these links, please review and accept the terms and privacy policies of those sites. unusual voyages does not control the content of these external sites and is not responsible for their practices. The inclusion of links to other sites does not imply our endorsement of those sites or their services.

COLLECTION OF PERSONAL DATA

We collect personal data that you provide to us directly, through your interactions with our website, and from public sources where permitted by law. The types of personal data we collect include:

  1. Name: To identify you for bookings, communications, and account management.
  2. Email: For sending booking confirmations, travel updates, marketing communications (if you opt-in), and customer service.
  3. Mobile Phone: For urgent contact regarding your bookings, travel updates, and customer support.
  4. Date of Birth: To verify age for specific travel requirements (e.g., adult-only tours, specific airline rules) and, in some cases, for identity verification or personalised offers.
  5. Address: For billing purposes, sending physical travel documents (if applicable), and complying with legal and security requirements (e.g., visa applications if necessary).
  6. Payment Information: Exclusively to process financial transactions for your bookings and purchases. This may include credit card details or other payment method information.
  7. Tax Identification Number (TIN or Portuguese NIF): Required for invoicing and compliance with Portuguese tax obligations.

HOW WE COLLECT YOUR DATA

  1. Directly from you: When you fill in forms on our website (e.g., booking forms, contact forms, newsletter sign-ups) or create a user account.
  2. Through your interactions with our website: This includes data collected via cookies and similar technologies (see “Cookie Policy” section below).
  3. From public sources: Where legally permitted, for example, to verify details for fraud prevention.

How We Use Your Data and Our Legal Basis for Processing

Your personal data may be used for the following purposes, based on a specific legal justification under the General Data Protection Regulation (GDPR):

  1. Marketing and Promotions: To send you communications about our services, special offers, and news. Our legal basis for this is your consent, which you can withdraw at any time by opting out of marketing communications.
  2. Creating and Managing User Accounts: To allow you to register for and manage your account on our website. The legal basis for this processing is the performance of a contract with you (our website’s Terms of Use).
  3. Processing Payments: To process your financial transactions related to bookings. The legal basis is the performance of a contract with you (to provide the services you’ve purchased) and compliance with a legal obligation (e.g., invoicing and tax requirements).
  4. Managing Travel Orders and Reservations: To process and manage your travel bookings, including communicating with travel partners (airlines, hotels, tour operators) and sending travel documentation. The legal basis for this is the performance of a contract with you.
  5. Communications Related to Travel and Services: To send you essential information about your bookings, travel updates, service notifications, or any communication necessary for the provision of our services. The legal basis for this is the performance of a contract with you and, in some cases, our legitimate interest in ensuring a smooth and uninterrupted travel experience.
  6. Improving Our Services and Website: To analyse website usage, understand user behaviour, and optimise your experience. The legal basis is our legitimate interest in continually improving our products and services, ensuring your rights and freedoms are not overridden.
  7. Compliance with Legal Obligations: To comply with any applicable laws, regulations, or valid legal processes (e.g., court orders, subpoenas). The legal basis for this is compliance with a legal obligation.

Sharing Personal Data

We do not share your personal data with third parties except in the following specific circumstances and for defined purposes:

  1. Travel Partners: We share your data with airlines, hotels, tour operators, and other travel service providers only to the extent necessary to complete your booking and deliver the requested travel services.
  2. Payment Processors: We share data with secure payment gateways and processors to facilitate your financial transactions.
    Providers of Analysis and
  3. Statistics Services: We share data with analytics providers (e.g., Google Analytics) to help us understand website usage and improve our services. This data is often anonymised or aggregated.
  4. IT Service Providers: We may share data with companies that provide us with website hosting, system maintenance, security services, and other IT tools, always under strict confidentiality obligations.
  5. Compliance with Legal Obligations: We may disclose your data if required by law, in response to valid legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  6. Business Transfers: If unusual voyages is acquired by or merges with another company, your data may be transferred as part of the transaction, subject to the new entity’s adherence to this Privacy Policy or a similar privacy framework.

International Data Transfers

As we work with international travel partners and service providers, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), where data protection laws may differ from those in Portugal and the EU.

In such cases, we implement appropriate safeguards to ensure that the transfer of your data complies with the GDPR. These safeguards may include, but are not limited to, relying on the European Commission’s Standard Contractual Clauses, ensuring the recipient country has an adequacy decision from the European Commission, or other legally recognised mechanisms to protect your data.

DATA RETENTION

Your data will be retained for the period strictly necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy.

In the event of account cancellation, your personal data will be retained for a maximum period of 2 years, unless there is a legal obligation requiring its retention for a longer period (e.g., for tax purposes, fraud prevention, or for the defence of legal claims).
Anonymous or aggregated data, which cannot identify you, may be stored indefinitely for analytical and service improvement purposes.

YOUR RIGHTS

In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Right of Access: To request confirmation of whether we process your personal data and to obtain a copy of that data.
  • Right to Rectification: To request the correction of inaccurate or incomplete personal data.
  • Right to Erasure (Right to be Forgotten): To request the deletion of your personal data when certain conditions are met (e.g., data is no longer necessary for the purposes for which it was collected).
  • Right to Restriction of Processing: To request the limitation of the processing of your personal data under certain circumstances (e.g., if you contest the accuracy of the data).
  • Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
  • Right to Object: To object to the processing of your personal data under certain conditions, particularly when the processing is based on our legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
  • Right to Lodge a Complaint: To lodge a complaint with the National Data Protection Commission (CNPD) or another competent supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at admin@unusualvoyages.com. We will respond to your request as required by applicable law. You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by sending an email to admin@unusualvoyages.com.

DATA SECURITY

The security of your personal data is paramount to us. We have implemented appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include, but are not limited to, the use of encryption (SSL/TLS) for data transmission, firewalls, strict access controls to our systems, and regular data protection training for our staff. However, given the inherent risks of transmitting information over the internet, we cannot guarantee absolute security.

COOKIE POLICY

We use cookies and similar tracking technologies on our website to enhance your experience. Cookies are small text files stored on your device that help us recognise your preferences, improve site navigation, and provide relevant content.

You can control the acceptance of cookies through your browser settings or via our cookie consent banner. Please note that disabling certain cookies may affect the functionality and your experience of our website.

We categorise the cookies used on our website as follows:

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page and will take effect 180 days after their publication.

Last Updated: 30/05/2025

RNAVT 11051

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