1. These contractual Terms & Conditions are intended to establish the terms and conditions governing the provision of travel services organised by unusual voyages, hereinafter referred to as the Agency, with registered office at Rua Prudêncio Franco da Trindade 4, in Ericeira – Portugal, RNAVT 11051, hereby represented by Tânia Neves, tax number 229839827, between the Agency and the Client.
The Agency is responsible for organising the tours. These Terms & Conditions are complemented by the tour program in which the Client is enrolled, which constitutes the particular conditions of participation in the tour.
By contracting with the Agency, the Client acknowledges and accepts all the terms and conditions established.
2. The Agency’s liability is guaranteed by civil liability insurance with the Allianz insurance company and by the Travel and Tourism Guarantee Fund of Turismo de Portugal, in accordance with the legislation in force.
The Customer’s booking will be validated once the full amount of the booking or 20% of the tour selling price has been received, as well as when the form on the Agency’s website has been completed.
An agreement is made between the Client and the Agency only after the booking has been confirmed and communicated in writing (e-mail or otherwise).
After this process, the Agency is given the autonomy to make the reservations agreed upon when planning in agreement with the Client, in their name and on their behalf, by contacting the suppliers of goods and services.
The Agency or its partners, such as tour operators, carriers, accommodation, local guides, among others, are responsible for supplying it, in accordance with the agreements reached.
The prices shown in the Itineraries are based on the cost of services and exchange rates in force on the date the tour was designed, and may therefore be subject to change, particularly with regard to fuel rates, exchange rates, VAT, fares and other charges of a variable nature.
Whenever there is a change in the price of the tour, the Client will be informed immediately and invited to accept the increase within the time limit set. If the Client decides to cancel for this reason, they will have the right to do so within 15 days of the issue date printed on the final invoice.
By doing so, the 20% deposit paid will not be refunded. Any remaining amount that have already been paid can be deducted on a different tour with the Agency.
The Agency reserves the right to change or cancel the Client’s reservation in accordance with operational requirements or circumstances beyond its control.
If a change or cancellation is necessary, the Agency will notify the Client in advance and, whenever possible, an alternative experience will be offered. When cancellation is necessary, notice from the Agency will be given no later than 20 days before the start of the tour, unless the reasons for cancellation are beyond its control.
If the change or cancellation is due to force majeure (i.e. circumstances such as political instability, armed conflict or threat of war, riots, civil strife, closure of airports or ports, terrorist activities, disasters of any kind, fire, epidemic or health risk, abnormal weather conditions or other similar events beyond the control of the Agency and provided that this situation occurs by national or international directive through state or government entities), the Agency shall reimburse any sums paid for the services provided, in accordance with the legislation in force at the time of the event, with the exception of expenses incurred by the Agency in relation to bookings or pre-bookings made on behalf of the Client and services provided by third parties, such as flights, insurance, visas and transfers.
The Agency is not responsible for any costs of other travel plans affected by cancellations or date changes.
All the information on the Agency’s website or social networks is correct to the best of our knowledge, but we cannot guarantee that any item mentioned will be available, especially if we do not have direct control over it (supply by third parties, for example).
The Agency is committed to providing the Client with the best travel experience, within what the Agency considers to be the best quality. If there are changes or if circumstances arise which are beyond the control of the Agency and which lead to the need for changes, we are given this right and trust by the Client.
The Agency will not be held responsible if, for reasons beyond its control, the venues to be visited are closed without prior notice, transportation is altered or delayed, weather conditions, terrorism, or others make it impossible for the Client to attend and/or use them.
In order to guarantee your place on the tour, you must pay in full or 20% at the time of the booking. The Client undertakes to settle the balance of the cost of the Tour, including any additional services requested, no later than 30 days before the date of departure. If the booking is made 30 days or less before the start of the trip, the full price of the trip must be paid at the time of registration, which is subject to confirmation of reservations for all services. The Agency reserves the right to cancel any booking for which payment has not been made in accordance with the above conditions, thus applying the cancellation fees in accordance with clause 4.2 – “Cancellation of the Tour by the Client”.
After this process, the Agency is given the autonomy to make the reservations agreed upon when planning in agreement with the Client, in their name and on their behalf, by contacting the service providers. The Agency or its partners, such as transport companies, accommodation providers, travel agencies, local guides, etc., are responsible for supplying them, in accordance with the agreements reached.
By booking, the Client makes several commitments to the Agency:
a) To have read and accepted these Terms & Conditions of participation, as well as the travel program in which the Client is enrolled, which constitutes the particular conditions of participation in the tour.
b) That he / she is in a suitable state of health for the Tour he / she is signing up for and accepts the nature of the Tour, in particular the risks arising from the impossibility of immediate access to medical assistance; before signing up, he / she undertakes to inform the Agency of any physical or psychological limitation he/she suffers or may suffer during the Tour;
c) That he / she is aware of the type of physical, cultural and psychological demands that the Tour may involve and which may lead to unforeseen situations, including personal injury, illness, loss or damage to property, inconvenience and discomfort;
d) That it is responsible for any costs incurred as a result of damage or extra cleaning fees, related to transportation, accommodation, equipment or otherwise. The Agency recommends reporting any pre-existing damage immediately to the tour leader or local guide accompanying you.
In order to guarantee your place on the tour, you must pay in full or 20% at the time of the booking. The Client undertakes to settle the balance of the cost of the Tour, including any additional services requested, no later than 30 days before the date of departure. If the booking is made 30 days or less before the start of the trip, the full price of the trip must be paid at the time of registration, which is subject to confirmation of reservations for all services. The Agency reserves the right to cancel any booking for which payment has not been made in accordance with the above conditions, thus applying the cancellation fees in accordance with clause 4.2 – “Cancellation of the Tour by the Client”.
After this process, the Agency is given the autonomy to make the reservations agreed upon when planning in agreement with the Client, in their name and on their behalf, by contacting the service providers. The Agency or its partners, such as transport companies, accommodation providers, travel agencies, local guides, etc., are responsible for supplying them, in accordance with the agreements reached.
By booking, the Client makes several commitments to the Agency:
a) To have read and accepted these Terms & Conditions of participation, as well as the travel program in which the Client is enrolled, which constitutes the particular conditions of participation in the tour.
b) That he / she is in a suitable state of health for the Tour he / she is signing up for and accepts the nature of the Tour, in particular the risks arising from the impossibility of immediate access to medical assistance; before signing up, he / she undertakes to inform the Agency of any physical or psychological limitation he/she suffers or may suffer during the Tour;
c) That he / she is aware of the type of physical, cultural and psychological demands that the Tour may involve and which may lead to unforeseen situations, including personal injury, illness, loss or damage to property, inconvenience and discomfort;
d) That it is responsible for any costs incurred as a result of damage or extra cleaning fees, related to transportation, accommodation, equipment or otherwise. The Agency recommends reporting any pre-existing damage immediately to the tour leader or local guide accompanying you.
The Client is free to withdraw from the tour at any time before the start of the tour.
Notice of cancellation must be given to the Agency as soon as possible, in writing (e-mail or other) and after the Agency has notified you that it has received it.
If the Client withdraws from the tour up to 60 days before the start date of the Tour, he / she will lose the 20% of the booking price, which was given by the Client to the Agency as a non-refundable deposit, but this amount may be applied to another Tour of the Agency.
In the event of cancellation less than 60 days before the start of the Tour, the Client will lose the value of the reservation, as well as the value of any additional services requested by the Customer and which have non-recoverable charges. The remaining amount that has already been transferred can be deducted on a next trip with the Agency.
Once the tour has begun, no refund is due for services not used by the Client. Failure to provide the services provided for in the Travel program for reasons not attributable to the Agency and if it is not possible to replace them with equivalent ones, entitles the Client to be reimbursed for the difference between the price of the services provided for and those actually provided.
The Client registered for a tour may not change his/her registration for another tour or for the same tour departing on a different date without the express consent of the Agency.
A fee of 30€ will be applied whenever a revision or change is made to the booking after it has been confirmed. A change to the booking within 45 days of the start of the booking will be treated as a cancellation and cancellation fees in accordance with clause 4.2 – “Cancellation of the Tour by the Client”, will apply, except when the change is to an earlier departure date of equivalent or greater value.
The Client may give up his / her registration, being replaced by another person who fulfills all the conditions required for the Tour, provided that he / she informs the Agency at least 60 days before the departure date and that the different suppliers of the tour services accept the replacement, failing which it will be considered that the client has given up on the tour. If the Customer wishes to assign their registration to a person of a different gender, they may be subject to payment of the individual accommodation supplement for the tour or a similar cost if this is not provided for the tour they have signed up for, in the event that it is not possible to group the new participant with another person of the same gender.
The assignment of the registration makes the assignor and assignee jointly and severally liable for the payment of the price of the tour and the additional charges incurred.
The Agency reserves the right to refuse luggage that is too large for the tour.
Under no circumstances shall the Agency be liable for luggage and other belongings carried by the Client, regardless of the place or means of transportation used. There may be situations where they have to transport it over long distances, so there will be no room for any assistance. It is the Client’s responsibility to ensure that luggage does not exceed the size and weight limits imposed by the airlines or the means of transport used.
Clients are advised to take out baggage insurance and to be present at baggage loading and unloading operations. In the event of theft, deterioration or destruction of luggage, the Client must immediately file a formal complaint in writing to the service provider and / or entity in whose care the luggage was deposited, keeping a copy of the complaint. The Agency’s liability can only be triggered by providing proof of the claim referred to in the previous paragraph.
The Agency welcomes Clients with special needs, please email us enquiring.
The Client expressly consents to all information, including personal data, provided in relation to their tour being passed on to government authorities for border control and air travel security or other purposes.
The Client gives express consent for all information, including personal data, provided in relation to their tour to be transmitted to local partners of the Agency in order to be able to carry out the travel program, including special diets, particular health information or similar.
The Agency will make the necessary contacts with the Client in order to guarantee the smooth running of the Tour.
The Agency reserves the right to photograph and film the client during the experience, as well as to have access to all images and videos published by the Client regarding the experience, and to be used as promotional marketing for the Agency on social platforms or otherwise, without any special authorisation or additional costs being required by the Client from the Agency.
The meeting point for the Client with the local guide or tour leader and the other participants is indicated in individual tour programs. The specific location will be communicated to the Client in good time before the start of the tour.
It is the Client’s responsibility to book flights or any other means of transport that will take them to the destination where the Tour begins. It is also the Client’s responsibility to be at the meeting point at the time indicated for the start of the tour.
The Client agrees that the Tour Leader is sovereign, accepting their authority and decisions, always contributing for the best environment of the group.
Possession of illegal substances and weapons is strictly forbidden. Any threats to safety, well-being or inappropriate behaviour on the part of the Client, whether verbal or physical, may result in the immediate cancellation of the Tour. If the Tour Leader considers that the Client does not comply with the stipulated rules and regulations, as well as the good atmosphere between all the elements, the right is reserved for the leader and the Agency to immediately and permanently exclude the Client from the Tour. In this case, the Client is responsible for their own repatriation and related costs and has no claims whatsoever against the Agency.
Whenever there are unrelated reasons that justify it, the Agency may change the order of the routes, modify the departure times or replace any of the planned accommodation or transport with others of a similar category and location.
The tour program will set the minimum and maximum number of participants on a case-by-case basis. If the minimum number of participants is not reached, the Agency may cancel the tour and will inform the client in writing of the cancellation up to 30 days before the departure date. The amount of the reservation, which was given by the Client to the Agency as a non-refundable deposit, may be applied to another Agency Tour.
The minimum age for taking part in the Agency’s tours is 16 years old. Underage participants may only travel accompanied by one or both parents, or their legal guardian, in accordance with the applicable legislation.
There is no maximum age for taking part in the Agency’s tours, and it is the Client’s responsibility to ensure that they are in the right state of health for the tour they are signing up for.
The agency provides accommodation in twin rooms for most tours. In some cases, when mentioned in the tour program, the accommodation may be in triple rooms or rooms with multiple beds, dormitories, camping tents, beds in train cabins or others.
Whenever possible, the Agency will group individual booking participants by gender. On some tours, due to the characteristics and capacity of each accommodation, this separation may not be possible.
The conditions and category of accommodation presented by the Agency follow the quality standards of the host country and may be changed to similar accommodation if, for other reasons, it is not possible to maintain or confirm the reservation.
6. Travel insurance is mandatory for all Tours, which may or may not be purchased with the support of our partners. The insurance must be adjusted to the duration of the tour, destination and type of activities. By not taking out travel insurance, the Client automatically releases the Agency and all its partner service providers from any and all liability for the risks and consequent costs incurred by the Client as a result of not having taken out the recommended protection.
The Client must comply with the safety regulations applied to the destination during each trip so that, in the event of an accident or incident, the insurance will not be excluded due to the traveler’s negligence.
7. The Client is responsible for any personal documentation (passport valid for at least six months after the date of return, military documentation, authorisation for minors, visas, vaccination certificates and any other documentation required) necessary for the tour. The Agency declines any responsibility for refusing to grant visas or not allowing the Client to enter a foreign country; in these cases, the conditions set out in clause 4.2 – “Cancellation of the Tour by the Client” apply, and the Client is responsible for any and all costs arising from this situation.
8. All prices indicated on the Agency’s website already reflect VAT at the current rate.
9. You can submit your claim directly with us or at the Livro de Reclamações.
Complaints can only be considered if they are submitted in writing no later than 20 days after the end of the service provision. They can only be accepted if they have been reported to the service providers (hotels, guides, travel agencies, etc.) during the course of the trip or stay, requiring the respective documents proving the occurrence.
In the event of any conflict arising from this service contract, the client may call in the security deposit provided for under the terms of the legislation in force, and must submit the respective claim to Turismo de Portugal I.P. within 20 working days of the end of the tour.
10. These Terms & Conditions are complemented by the program of the trip in which the Client and their companions sign up, which constitutes the particular conditions of participation in the trip. They may also be supplemented by any other specific conditions sent to the Client at the time of registration or any others provided they are duly agreed by the parties.
Ericeira Business Factory
Rua Prudêncio Franco da Trindade 4
2655-344 Ericeira – Portugal
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