These Terms and Conditions govern the provision of organised travel services under the brand unusual voyages, operated by Desfecho Nómada – Unipessoal, Lda., a single-member private limited company, with registered office at Rua Quinta do Marquês 40, 4 Esq., São Pedro do Sul, Portugal, corporate number 519255704, hereinafter referred to as the Agency.
The Agency is duly registered with Turismo de Portugal, I.P., under the Legal Framework for Travel Agencies and Tourism (Decree-Law no. 17/2018 of 8 March, as amended), with RNAVT no. 13203.
These Terms and Conditions are supplemented by the specific programme of each tour, which constitutes the particular conditions of participation. By contracting with the Agency, the Client acknowledges and fully accepts these Terms and Conditions. These Terms and Conditions form an integral part of the travel contract concluded between the Client and the Agency.
The Agency’s liability is covered by civil liability insurance with Allianz and by the Travel and Tourism Guarantee Fund of Turismo de Portugal, in accordance with the applicable legislation.
The Client’s registration is only considered valid after written confirmation by the Agency and receipt of the required payment.
At the time of booking, the Client must pay €150 as a Booking Fee. This amount corresponds to administrative, planning, curatorial and preparatory work already carried out by the Agency and is therefore non-refundable under any circumstances, unless otherwise required by mandatory law.
Payment of the tour price shall follow these deadlines:
All extras, supplements or additional services must be paid at the time of booking.
Failure to comply with the established payment deadlines constitutes a breach of contract by the Client. In such cases, the Agency reserves the right to cancel the booking and immediately release the place for resale, and the conditions set out in the Client Cancellation clause shall apply.
By registering, the Client declares that they:
The Client acknowledges and accepts the authority and decisions of the tour leader and/or local guides appointed by the Agency, which shall always be taken in the interest of the safety, well-being and good atmosphere of the group.
The possession or consumption of illegal substances, as well as the possession of weapons, is strictly prohibited throughout the duration of the tour.
Any inappropriate behaviour, threat to the safety or well-being of the group, disrespect towards local communities, whether verbal or physical, or failure to comply with the rules defined by the Agency, the tour leader or local authorities, may result in the immediate termination of the Client’s participation in the tour, in accordance with the law.
In such cases, the Client shall be excluded from the tour without entitlement to any refund of amounts paid and shall be responsible for their own repatriation and all associated costs, with no right of claim against the Agency.
The minimum age for participation in the Agency’s tours is 16 years. Minors may only participate if accompanied by a parent or legal guardian, in accordance with applicable law.
Tours organised by the Agency generally provide accommodation in double rooms. In some cases, as indicated in the tour programme, accommodation may be in triple or shared rooms, dormitories, tents or other formats.
Whenever possible, the Agency will group individual participants by gender. Due to the nature of certain accommodations, this separation may not always be possible.
It is the sole responsibility of the Client to ensure they hold all documentation required for the tour (passport, visas, vaccinations, authorisations for minors, among others). The Agency declines any responsibility for refusal of entry into a foreign country.
Travel insurance is mandatory.
The Client may use their own insurance, provided it is adequate for the destination and type of tour, or may take out the insurance offered by the Agency through its partnership with IATI, available at https://www.unusualvoyages.com/travel-insurance.
Failure to contract or present valid insurance may prevent participation in the tour, without entitlement to any refund.
Any request for changes to the booking made by the Client (including changes of date, tour, participant name or services) is subject to the Agency’s express consent and availability.
If accepted, such changes are subject to an administrative fee of €25, intended to cover management and reprocessing costs, in addition to any further charges arising from costs already incurred by the Agency with third parties.
Requests made after the tour has been considered a Confirmed Tour may be treated as a cancellation, applying the conditions set out in clause 11.
A tour is considered a Confirmed Tour when:
From that moment onwards, the cancellation conditions set out in the following clause apply.
The Client may cancel their participation in the tour at any time by written notice to the Agency.
In the event of cancellation, the following conditions apply:
In accordance with Article 25 of Decree-Law no. 17/2018, the Client is entitled to cancel the tour without penalty and to receive a refund of the amounts paid to the Agency in the event of unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity which significantly affect the performance of the tour. For the purposes of this clause, unavoidable and extraordinary circumstances shall only be considered those that objectively prevent the tour from taking place, such as war, large-scale natural disasters, border closures or other situations recognised by competent official authorities. Personal fear, individual decisions not to travel, subjective perceptions of risk, general news reports or isolated events that do not objectively prevent the tour from taking place shall not be considered unavoidable and extraordinary circumstances. Any amounts corresponding to services already paid to third parties and which are non-recoverable for the Agency are excluded from refund.
The Agency reserves the right to cancel the tour if the minimum number of participants indicated in the tour programme is not reached, if operational reasons make it impossible to carry out the tour as planned, or in the event of force majeure.
In such cases, the Agency shall inform the Client in writing and will make reasonable efforts to agree on an alternative solution, including rescheduling the tour to a new date, transferring the Client to another tour organised by the Agency, modifying the itinerary or programme of the tour, or issuing a voucher valid for 12 months to be used on a future tour organised by the Agency.
If none of these alternatives are possible or accepted by the Client, the Client shall be entitled to a refund of the amounts paid to the Agency, within the time limits established by applicable law.
Any amounts corresponding to services already paid to third parties and which are non-recoverable for the Agency shall be excluded from any refund.
Prices are based on costs and charges in force at the time of programme preparation and may only be changed in legally permitted circumstances, namely due to variations in fuel costs, applicable taxes or fees, or exchange rate fluctuations.
If the price increase exceeds 8% of the total tour price, the Client has the right to terminate the contract without penalty, pursuant to Article 21 of Decree-Law no. 17/2018.
The Agency is not responsible for the Client’s luggage or personal belongings.
Clients are advised to use backpacks rather than trolley-style luggage, preferably within carry-on size limits.
The Agency reserves the right to refuse excessively large or unsuitable luggage.
The Client is responsible for carrying their own luggage. On some tours, luggage may need to be carried over long distances or uneven terrain, and assistance is not provided unless arranged by the Client.
Our tours are conducted in Portuguese and/or English. It is the Client’s responsibility to ensure they have sufficient knowledge of one of these languages to fully participate in the experience.
Any complaints must be submitted in writing within 20 working days after the end of the tour.
The Agency provides access to the Electronic Complaints Book, available at www.livroreclamacoes.pt.
The Client may resort to Alternative Consumer Dispute Resolution entities, in accordance with applicable legislation.
These Terms and Conditions are governed by Portuguese law. In the event of a dispute, the competent court shall be that of the consumer’s domicile.
In the event of any discrepancy, the Portuguese version shall prevail.
Last update: 26 February 2026
Desfecho Nómada – Unipessoal Lda
(+351) 91 246 2171
ex*****@************es.com
NIF: 519255704
RNAVT: 13203
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